Mr. Mull is the former head of Learning and Development for Physician Services at the University of Pittsburgh Medical Center (UPMC), a U.S. News and World Reports Top 10 Healthcare System, where he directed training for one of the largest physician groups in the U.S. – more than 9,000 employees over more than 500 locations.
Nowadays he travels the country delivering keynotes, workshops, and training events designed to help practice leaders navigate the people management challenges they face every day. With more than 10 years of experience working exclusively in healthcare, and a focus on employee engagement and “soft skills” development, he tells us he “has delivered training in every imaginable setting including waiting rooms, hallways, PAC-U stalls, and boardrooms.”
Healthcare leaders are at the center of his work. “I’ve chosen to intentionally focus my writing, teaching, and speaking on front-line and mid-level leaders in healthcare settings – practice managers and physicians,” he says. “They are the most important people in healthcare. Without them we can’t create engaged healthcare teams, which then means we aren’t serving patients and families at the highest level.”
In Mr. Mull’s program on April 4, participants will learn to engineer feedback that is clear, concise, and comfortable. Additionally, attendees learn how to address awkward or delicate issues with care and compassion; specific questions, responses, and turns-of-phrase that disrupt excuses; and how to avoid defensiveness and disagreement. The program is perfect for anyone serving as a direct supervisor or responsible for handling performance management issues in the workplace.
“Feedback is a skill,” Mr. Mull says. “It requires training and practice. Leaders who master the art of giving feedback end up with teams that trust them and colleagues who want to hear their opinion.”
If Mr Mull’s 2016 program with OCMS is any indication, participants can expect compelling content delivered in a dynamic way. “I think conferences and training of any kind should be fun and engaging, while packed with ways people can be more successful immediately afterwards,” he says.
Because he works exclusively with healthcare leaders, Joe understands what they face every day. That’s why all of his programs tackle leadership challenges that don’t get talked about often in healthcare.
“I consider it a privilege to help healthcare leaders get better at their work,” says Mr. Mull. “They are so very important and yet their efforts can be invisible at times to others. I want to remind them how noble their work is while also giving them a whole host of ways to show up differently to get better results.”
For more information on our facilitator, including a preview video of his programs, visit www.JoeMull.com. To register for the April 4, 2017 workshop click here.